Post by Diana Rhoads on Mar 24, 2016 23:13:44 GMT
What are some of the characteristics of influential communicators?
Three things: Developing the leadership message, Delivering the leadership message and Sustaining the Leadership message—(see Figure P-1) on page xiv and xv in the prologue. No boundaries to where to begin and where to end.
The Ted talk also delivered to us that leaders or the speaker depend on the ability to communicate:
Where are you going? Pursuade the audience to come along? Connect on a personal level.
It is not about us, it is a commitment to a higher cause through words.
Different characteristics of influential communicators are listed throughout the book. From Churchill being a natural and having brutal honesty to story tellers such as Oprah Winfrey.
What negatively impacts communication?
Jack Welch put it in good perspective, “you need to back up your overstatements.” Give people a reason to believe.
People who achieve but trample over others is very negative. This hurts not only other employees but puts the agency at risk due to a poor reputation.
The four I’s Inform, Involve, Ignite and Invite are key to success in leadership communications, this will help us in keeping everyone on the same page. We want to create dialogue and discussion with our audience.
Leaders need to listen, it is generally not an action item but it may be one of the most important action steps that can be taken. Believe in what you are saying and live it.
We must be able to acknowledge our mistakes. Bill Clinton lied about the Lewinsky scandal, he apologized too late and lost credibility. Jack Welch acknowledged that news of his lucrative postretirement perquisites was hurting G.E. he stepped up and voluntarily surrendered those perquisites instead of possibly put his former employer under the gun.
How can a leader ensure they are hearing the bad news as well as the good news?
Listen Listen Listen
Follow through –be visible
Marketing the message stands out for me here. Get people to talk about what you are saying.
Ensure feedback. Communication is a two way street. Leaders should provide avenues for employees to voice their opinions of the message and provide additional ideas.
Enable employees to take ownership of ideas. When you ask for feedback you are saying “We care about you, and we want your ideas.” Getting feedback is like a “call to action.”
How can a leader ensure a message stick?
Check for understanding
I really like the idea of implementing the “brief –back” ---ask people to tell you back in their own words what you just said.
Designate an information source—Deliver the message and keep reiterating it
Delegate responsibility –ownership involves responsibility
Invent communication loops—Leaders need to be flexible—talk to people at different levels and functions
Stay in the loop—“communication is not a cut and run action step.” It is the “recycling” of key leadership messages
What steps can you take to overcome objections?
Figure 7-1
Determine the objection-isolate hot issues/areas before the delivery. Lombardi knew players would resist discipline and the hard work he would impose---it did not stop him from delivering his message.
Acknowledge the issue—“give the voice to the oppositions” You need to be informed and involved with the issues.
Empathize—You don’t need to say what the audience wants to hear.
Remind the audience of shared experiences—Be honest whether experiences have been good or bad
Deliver the message—People can and will disagree with you, be ready for that—stay responsive to the needs of the audience
Open the door for compromise—create a platform for compromise… the presentation may be a step in the healing process.
The above steps are the key to creating a relationship with the audience. You have created trust and understanding. You must understand the issues of the audience.
What strategies can you use to be sure the audience is engaged?
Get the audience to look , listen and respond. “Psychologist and author Howard Garner believes we have at least seven types of intelligence covering body, mind and spirit. Often, presentations only appeal to the intellect. We must strive to reach the head and the heart
Stimulate the intellect, appeal to emotions, engage the body
Ask questions to the audience, create an on going dialogue. Be personable—acknowledge the audience and thank them not just for yourself but on behalf of the company, etc.
What does it mean to be an authentic presenter?
You are a leader who has established credibility. You are yourself and do not try to emulate who you are not.
You do not hide behind the podium, you are able to make a joke at your own expense.
You can be” one of the people”
You know how to use your voice and your body, but you are not over rehearsed.
Three things: Developing the leadership message, Delivering the leadership message and Sustaining the Leadership message—(see Figure P-1) on page xiv and xv in the prologue. No boundaries to where to begin and where to end.
The Ted talk also delivered to us that leaders or the speaker depend on the ability to communicate:
Where are you going? Pursuade the audience to come along? Connect on a personal level.
It is not about us, it is a commitment to a higher cause through words.
Different characteristics of influential communicators are listed throughout the book. From Churchill being a natural and having brutal honesty to story tellers such as Oprah Winfrey.
What negatively impacts communication?
Jack Welch put it in good perspective, “you need to back up your overstatements.” Give people a reason to believe.
People who achieve but trample over others is very negative. This hurts not only other employees but puts the agency at risk due to a poor reputation.
The four I’s Inform, Involve, Ignite and Invite are key to success in leadership communications, this will help us in keeping everyone on the same page. We want to create dialogue and discussion with our audience.
Leaders need to listen, it is generally not an action item but it may be one of the most important action steps that can be taken. Believe in what you are saying and live it.
We must be able to acknowledge our mistakes. Bill Clinton lied about the Lewinsky scandal, he apologized too late and lost credibility. Jack Welch acknowledged that news of his lucrative postretirement perquisites was hurting G.E. he stepped up and voluntarily surrendered those perquisites instead of possibly put his former employer under the gun.
How can a leader ensure they are hearing the bad news as well as the good news?
Listen Listen Listen
Follow through –be visible
Marketing the message stands out for me here. Get people to talk about what you are saying.
Ensure feedback. Communication is a two way street. Leaders should provide avenues for employees to voice their opinions of the message and provide additional ideas.
Enable employees to take ownership of ideas. When you ask for feedback you are saying “We care about you, and we want your ideas.” Getting feedback is like a “call to action.”
How can a leader ensure a message stick?
Check for understanding
I really like the idea of implementing the “brief –back” ---ask people to tell you back in their own words what you just said.
Designate an information source—Deliver the message and keep reiterating it
Delegate responsibility –ownership involves responsibility
Invent communication loops—Leaders need to be flexible—talk to people at different levels and functions
Stay in the loop—“communication is not a cut and run action step.” It is the “recycling” of key leadership messages
What steps can you take to overcome objections?
Figure 7-1
Determine the objection-isolate hot issues/areas before the delivery. Lombardi knew players would resist discipline and the hard work he would impose---it did not stop him from delivering his message.
Acknowledge the issue—“give the voice to the oppositions” You need to be informed and involved with the issues.
Empathize—You don’t need to say what the audience wants to hear.
Remind the audience of shared experiences—Be honest whether experiences have been good or bad
Deliver the message—People can and will disagree with you, be ready for that—stay responsive to the needs of the audience
Open the door for compromise—create a platform for compromise… the presentation may be a step in the healing process.
The above steps are the key to creating a relationship with the audience. You have created trust and understanding. You must understand the issues of the audience.
What strategies can you use to be sure the audience is engaged?
Get the audience to look , listen and respond. “Psychologist and author Howard Garner believes we have at least seven types of intelligence covering body, mind and spirit. Often, presentations only appeal to the intellect. We must strive to reach the head and the heart
Stimulate the intellect, appeal to emotions, engage the body
Ask questions to the audience, create an on going dialogue. Be personable—acknowledge the audience and thank them not just for yourself but on behalf of the company, etc.
What does it mean to be an authentic presenter?
You are a leader who has established credibility. You are yourself and do not try to emulate who you are not.
You do not hide behind the podium, you are able to make a joke at your own expense.
You can be” one of the people”
You know how to use your voice and your body, but you are not over rehearsed.