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Post by Lauren Benatti on Mar 3, 2016 19:29:16 GMT
I have researched and chosen to write about John Chambers, Chairman of the Board and CEO of Cisco Systems Inc. I responded positively to Mr. Chambers' communication style because he embodies two communication techniques that I find to be helpful and effective. First, good listening. Mr. Chambers states that he always asks a person who has just asked him a question, "what do you think?" This allows him to "find out what the person is really asking and what they are really concerned about." Mr. Chambers states that it also helps him to get to know the person he is communicating with, while listening also helps him to find out where someone is coming from and what motivates them. This is something I try to do as a leader, and something that I believe is crucial to good communication. I believe that as good communicators, we need to know our audience in order to tailor our message in a way that will be most effective. This comes from good listening. Next, Mr. Chambers believes in being straight forward, stating, "there is no need to sugar coat what we have to say, people are more respected for being honest." While I certainly believe that how we deliver messages, especially negative messages, is important, I also believe that our staff and peers often appreciate a straight forward communication style that is honest. It is possible for a good communicator to be honest without being negative, and I think that having honest communication with staff builds trust and loyalty.
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Post by Admin on Mar 4, 2016 0:53:09 GMT
I think "what do you think?" is one of the best questions ever. Not only does it do all the things you described in your post but I also think it makes the person learn that their thoughts are valued. Hopefully those who are asking the question really mean it and draw all they can from their answer - whether it is digging deeper on what they are really trying to get at, looking for another perspective or trying to view the situation from different lenses. I think it also helps establish a relationship and dialogue, especially with those who may be resistant to engaging with those who are above them in the hierarchy.
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